Refund policy

At Glowynight, your satisfaction is our priority, and we are committed to ensuring the quality of every product you purchase. However, we understand that sometimes unexpected issues can arise. Below is our policy to guide you through returns and refunds if needed.

Returns for Damaged or Faulty Items

We accept returns only if the item is damaged, defective, or does not meet the quality standards you expect. If you encounter any of these issues, you may return the product within 14 days of delivery.

How to Initiate a Return

To start the return process, please contact our Customer Support Team at info@glowynight.com within 14 days of receiving your order. Please include:

• Your order number.

• A clear description of the issue.

• Photos of the damaged or defective item (if applicable).

Once your return request is approved, we will provide you with a return authorization number and a prepaid shipping label to send the product back to us.

Conditions for Returns

• The item must be returned in its original packaging.

• Returns are accepted only for items that are damaged, defective, or significantly different from their description.

Refund Process

After we receive the returned item and verify its condition, we will process your refund within 5 business days. Refunds will be issued to the original payment method used at the time of purchase.

No Returns for Buyer’s Remorse

Please note that we do not accept returns for reasons such as changing your mind or buyer’s remorse. We encourage you to carefully review product details before making a purchase.

Order Modifications and Cancellations

We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us, and if your order hasn't entered the fulfilment process, we'll accommodate your request without any hassle.

Dedicated Customer Support

Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we're just an email away.

• Email: info@glowynight.com

• Adress: Kareviu gatve 2F Vilnius Lithuania

• Operating Hours: Monday - Friday | 10:00 - 18:00 (EST)

At Glowynight, we're committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we're here to ensure your good shopping experience with us.

So, shop with confidence knowing that we've got you covered every step of the way.